Shipping policy

Shipping Policy

Last Updated: July 2026

At WayHub, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below before placing your order.

Free Shipping

We offer FREE Standard Shipping on most orders shipped within the 48 contiguous United States and Washington, D.C., unless otherwise stated on the product page.

Shipping rates for Alaska, Hawaii, U.S. Territories, and certain international destinations may vary and will be displayed at checkout.

Order Processing

  • Orders are processed within 2–5 business days.
  • Orders are processed Monday through Friday, excluding holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Estimated Delivery Time

After your order has been processed, estimated delivery times are:

  • United States: 7–15 business days
  • Canada: 7–15 business days
  • International Orders: 7–20 business days (depending on destination)

Please note that these are estimated delivery times and are not guaranteed.

International Shipping

WayHub ships to most countries worldwide.

If shipping is available to your location, the available shipping options and rates will be displayed during checkout.

Import duties, taxes, customs fees, or other government charges may apply in some countries. Where applicable, these charges may be included in the product price. If additional charges are required by your local customs authority, they are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Tracking information may take 24–72 hours to become active after shipment.

Shipping Carriers

To provide the fastest and most reliable service possible, WayHub works with a variety of trusted shipping carriers, including but not limited to:

  • USPS
  • UPS
  • FedEx
  • DHL
  • YunExpress
  • Local delivery partners

Carrier selection depends on the destination, package size, and warehouse location.

Delivery Information

  • Deliveries are generally made Monday through Friday.
  • Saturday delivery may be available in certain locations.
  • Deliveries are not guaranteed on Sundays or public holidays.
  • A signature is generally not required unless requested by the shipping carrier or required for high-value shipments.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

WayHub is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If an order has not yet shipped, we will do our best to update the shipping address upon request.

P.O. Boxes

Some products cannot be shipped to P.O. Boxes due to carrier restrictions.

If we are unable to ship to your provided address, our customer support team will contact you to arrange an alternative shipping address.

Remote Areas

Certain remote or hard-to-reach locations may require additional shipping time.

In rare cases, an additional shipping surcharge may apply. If applicable, we will contact you before processing your order.

Multiple Shipments

To provide faster delivery, items within the same order may ship separately from different fulfillment centers.

If this occurs, you will receive separate tracking numbers for each shipment.

Delayed or Lost Packages

While we work closely with our shipping partners to ensure timely delivery, unexpected delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volume
  • Natural disasters
  • Other circumstances beyond our control

If your package appears delayed or lost, please contact our support team and we will assist you in locating your shipment.

Incorrect or Damaged Deliveries

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

We will work quickly to provide a replacement or refund.

Refused or Undeliverable Shipments

Orders returned due to:

  • Incorrect shipping address
  • Refused delivery
  • Failure to collect the package
  • Unsuccessful delivery attempts

may be subject to return shipping charges or reshipping fees.

Contact Us

If you have any questions regarding shipping, please contact us.

WayHub Customer Support

Email: support@wayhub.com

Website: www.wayhub.com