Standard Shipping $6.90
Free shipping over $35 and up orders.
Delivered within 5-7 working days, outlying areas may take longer.
Expedited Shipping $20.00
Delivered within 1-3 working days, outlying areas may take longer, excluding weekends and public holidays.
Express Shipping $35.00
Delivered within 1-2 working days, outlying areas may take longer, excluding weekends and public holidays.
Note: Subject to placing your order before specific cut-off times.
All orders placed by 3 pm (EST), 2 pm (PST) Monday to Friday will ship same day. Orders placed after 3 pm (EST), 2 pm (PST) Monday to Thursday will ship the next day, and Orders placed after
3 pm (EST), 2 pm (PST) Friday will be shipped on Monday.
If you are not completely satisfied with your purchase, we offer a return policy for most items. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at return@wayhub.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@wayhub.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, some plants ), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs are non-refundable.
If more than 15 business days have passed since we’ve approved your return, please contact us at
info@wayhub.com
